Terms of Use

These Terms of Use form an agreement between you and INFERENCE GLOBAL SOFTWARE DESIGN - FZCO ("Inferara", "we", "us") covering your use of the Haruno desktop application and the hosted services that support it (together, the "Service"). By downloading, installing, or using the Service, or by purchasing a plan, you accept these Terms. If you are accepting on behalf of an organization, you confirm you are authorized to bind it. If you do not agree, do not use the Service.

Haruno is a desktop assistant that runs on your computer and works with the files, documents, and connected accounts you give it access to. Some features require Inferara's hosted API, which brokers access to third-party AI model providers. Your workspaces and files stay on your machine; only the content the assistant actively works with is transmitted, as described in our Privacy Policy and Data Processing Disclosure.

You need an account to buy a plan and to use features that rely on managed model access. Keep your credentials and API keys confidential — you are responsible for activity that happens under your account. Give us accurate information and keep it current. You must be legally able to enter into a contract, and where a plan is bought for an organization, only the people it authorizes may use the seats assigned to it.

Paid plans are recurring subscriptions, billed in advance for each period through our payment providers. Each paid plan includes an allowance of AI usage; if you reach it, you can buy more. Subscriptions renew automatically for the same period until you cancel. The price is the one shown when you buy, and excludes tax unless stated otherwise. We may change prices for future billing periods with reasonable notice. Payment details specific to your market are set out in our Commerce Disclosure.

You can cancel at any time from your dashboard to stop future charges. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. Fees already paid are not refunded once the service has been activated, except where a refund is required by law.

You may not use the Service to break the law or infringe anyone's rights; to create or distribute malware, spam, or unlawful material; to gain or attempt to gain unauthorized access to the Service, to other users' data, or to systems you are not permitted to reach; to probe, disrupt, or overload our infrastructure; to resell, sublicense, or share access beyond the seats you have bought; to work around usage limits or billing; or to reverse engineer, decompile, or extract the source of the software, except where that right cannot be excluded by law. You are responsible for how the people you invite to your organization use the Service.

You keep all rights in the files, prompts, and other material you give the assistant ("Your Content"). You grant us only the limited licence we need to host, transmit, and process Your Content in order to run the Service and carry out the requests you make. You are responsible for having the rights to that material and for making sure it is permitted to share it with the Service. We do not use Your Content to train, fine-tune, develop, or improve generalized AI or machine-learning models.

The Service produces output using AI models, and that output can be wrong, incomplete, or misleading. Review it before you rely on it, and do not treat it as legal, financial, medical, or other professional advice. Similar requests can produce similar output for other users, so we cannot promise output is unique to you. As between you and us, we do not claim ownership of the output generated for you; what rights exist in AI-generated material depends on applicable law. You remain responsible for the decisions you make and the actions you take on the basis of output, including anything the assistant drafts, sends, or changes on your instruction.

Haruno can remember durable details across conversations so it gets more useful the longer you work with it. By default that memory is stored locally on your own device and stays there. You can switch memory off at any time in the app's settings, which stops the assistant reading or adding to memory in new sessions without deleting what is already saved. Where a plan offers memory shared across a team or organization, that sync is opt-in and is never enabled for you. If you turn it on, the synced knowledge is stored on Inferara systems so the people you share it with can use it, and it is handled under these Terms, our Privacy Policy, and our Data Processing Disclosure. Do not put material in shared memory that you are not permitted to share with those people, and be aware that an organization's administrators may be able to view and delete memory shared within it.

Connectors let the assistant work with accounts you connect, such as email, storage, and other tools. They are opt-in, and you can disconnect one or revoke its authorization at any time. Your use of a third-party service stays subject to that provider's own terms, and we are not responsible for those services, their availability, or their content. AI requests are fulfilled by third-party model providers, whose terms apply to the content sent to them.

The Service — including the software, its interfaces, and our trademarks — belongs to us and our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the software on devices you control, for the number of seats you have bought, for as long as your plan is active. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without any obligation to you.

We work to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. Maintenance, updates, provider outages, and events outside our control can interrupt it. We may add, change, or remove features as the product develops. If we discontinue a paid capability you materially rely on, we will give reasonable notice.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your requirements or that its output will be accurate or suitable for your purposes. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service. Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by negligence.

You may stop using the Service and uninstall the app at any time. We may suspend or end your access if you breach these Terms, if we are required to by law, or where it is necessary to protect the Service or other users — with notice and a chance to put things right where that is practical. When access ends, your licence to the software ends and hosted features stop working. Data held on your own device remains yours.

These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute arising from them. If you are a consumer, this does not deprive you of the protection of mandatory laws of your country of residence, or of any right to bring proceedings there.

We may update these Terms as the Service and the law change. When a change is material we will update the date below and, where appropriate, tell you in the app or by email. If you keep using the Service after a change takes effect, you accept the updated Terms; if you do not accept them, cancel your plan and stop using the Service.

Questions about these Terms: info@inferara.com